REFUND POLICY

1. Try it free first

The Free plan lets you run real videos and download your best clip before paying anything. Please use it to check that VaniClips suits your videos. See the pricing section for what each plan includes.

2. First payment: 7-day refund

If a paid plan is not right for you, ask within 7 days of your first payment and we refund it in full, as long as less than 30 minutes of video were processed on that plan.

This applies once per customer, to the first payment for a paid plan.

3. Renewals and cancelling

• Paid plans renew every month until you cancel. You can cancel at any time from your account.
• After you cancel you keep your plan until the end of the period you paid for. You are not charged again.
• Renewal payments are not refunded, and we do not refund part of a month. The one exception: if you forgot to cancel, write to us within 3 days of the renewal charge and we will refund that renewal.

4. When we always refund

• You were charged twice, or charged after you cancelled.
• A fault on our side kept you from using the plan you paid for and we could not fix it within 5 working days.
• We close the service: we refund the unused part of the period you paid for.

Minutes are not taken for a job that fails, so a failed job does not need a refund.

5. When we do not refund

• You did not like the moments the software picked, after using most of your minutes. (Tell us anyway: it helps us improve.)
• Your account was closed for breaking our Terms of Service, for example by submitting videos you had no right to use.
• Unused minutes at the end of a period.

6. How to ask

Write to support@vaniclips.com from the email address on your account and tell us the date of the payment and, if you like, the reason. We answer within 2 working days.

Approved refunds go back to the original payment method through our payment provider, the merchant of record named at checkout. Your bank may take 5 to 10 working days to show the money. After a refund your account moves to the Free plan.

7. Your legal rights

This policy is in addition to the rights the law gives you. If consumer law where you live gives you a longer period or a stronger right to cancel or be refunded, that law applies.

Please contact us before opening a dispute with your bank. We can usually fix the problem faster, and a dispute may pause your account while it is open.